Last updated: 13 Jul 2026
PimaBlanks Shipping & Returns
1. Where We Ship From
All Pima Blanks products are manufactured and shipped from our own production facility in Latvia, EU. Every order — standard stock or made-to-order (MTO) — originates from this single facility, giving full traceability from cotton to finished garment via Textile Genesis blockchain tracking.
2. Shipping Regions & Methods
United States (primary market)
- Shipped via air freight through our logistics partner, JOEL LLC
- Typical transit time: 5–7 business days, Latvia → US
- Shipped on DAP (Delivered At Place) terms — Pima Blanks delivers the goods to the named destination, but does not handle US customs clearance or import duties
- The Buyer is the Importer of Record and is responsible for import duties, taxes, and customs clearance on arrival
- Relevant HTS classification: 6109.10 (cotton knit apparel); current duty rates are subject to change and should be confirmed with your customs broker at time of shipment
- Pricing is quoted in USD
- Shipped via UPS
- Pricing quoted in GBP
- Duties/import considerations will be confirmed based on current UK trade terms at time of order
- Shipped via UPS
- As an EU-manufactured product, EU orders benefit from intra-EU shipping with no import duties for EU-based buyers
- Pricing quoted in EUR
- We can quote shipping for other regions on request; contact [sales@pimablanks.com] for a tailored quote
3. Lead Times
- Standard stock items: dispatched within 2–3 business days of order confirmation and payment, subject to stock availability
- Made-to-Order (MTO) items: lead times are quoted individually based on the complexity of the specification (custom cut, fabric, or decoration) and confirmed in writing before production begins
- Lead times are estimates. Delays caused by customs processing, carrier delays, or events outside our reasonable control (e.g. extreme weather, port congestion) are outside our responsibility, though we will keep you informed of any known delays.
4. Shipping Costs
Shipping costs are calculated based on order volume, weight, and destination, and confirmed at order confirmation or checkout. For large or recurring wholesale accounts, shipping terms can be discussed as part of a broader partnership agreement — contact your Pima Blanks representative or info@pimablanks.com.
5. Order Inspection on Arrival
Please inspect your shipment promptly on arrival and check quantities and condition against your order confirmation/packing list. Any discrepancies, damage, or defects should be reported within 7 days of delivery using the process below.
6. Returns & Defects
Because Pima Blanks operates a wholesale, made-to-specification and bulk-production model, our returns process differs from standard consumer returns:
Eligible for return, replacement, or refund:
Eligible for return, replacement, or refund:
- Manufacturing defects (fabric flaws, stitching faults, mislabeling)
- Incorrect items shipped (wrong style, colour, or size vs. your confirmed order)
- Quantity shortfalls vs. your packing list/invoice
- Made-to-Order (MTO) items produced to an approved custom specification, once production has started (see Terms & Conditions, Section 3)
- Items that have been decorated, printed, embroidered, washed, or altered after receipt
- Samples purchased at sample pricing
- Claims reported after the [7]-day inspection window, except where a defect could not reasonably have been discovered on initial inspection
- Email info@pimablanks.com with your order number, a description of the issue, and photos of the affected goods
- Our team will review your claim, typically within 3–5 business days
- If approved, we will offer a replacement, credit note, or refund, depending on the nature of the issue and your preference
7. Refunds
Approved refunds are issued to the original payment method via Mollie (card payments) or GoCardless (direct debit), typically within 5–10 business days of approval. Where goods must be returned as part of a claim, we will confirm the return address and process (Latvia facility or a nominated regional address) at the time your claim is approved.
8. Cancelled or Undeliverable Shipments
If a shipment is refused, undeliverable, or returned due to an incorrect address provided by the Buyer, any return freight costs, customs re-entry charges, or storage fees may be passed on to the Buyer.
9. Contact Us
For any shipping or returns query:
Pima Blanks (a trading name of Kidstown Organics Ltd)
16 Greenfields, Billericay, United Kingdom, CM12 9QB
Email: info@pimablanks.com
Phone: +971 56 789 4649
16 Greenfields, Billericay, United Kingdom, CM12 9QB
Email: info@pimablanks.com
Phone: +971 56 789 4649
